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.15s;font-family:inherit}.btn-danger:hover{background:#b91c1c}@media(max-width:640px){.search-form{flex-direction:column}.ticket-table th,.ticket-table td{padding:10px 12px}.app{padding:24px 16px}}.viewer-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:2000;background:#000000bf;display:flex;align-items:center;justify-content:center;animation:fadeIn .15s ease}.viewer-container{background:#fff;border-radius:12px;width:90vw;max-width:900px;height:85vh;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 20px 60px #0000004d;animation:scaleIn .15s ease}.viewer-header{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-bottom:1px solid var(--color-border);flex-shrink:0}.viewer-title{font-size:.9rem;font-weight:600;color:var(--color-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0;flex:1}.viewer-header-actions{display:flex;align-items:center;gap:8px;flex-shrink:0}.viewer-download{font-size:1.2rem;color:var(--color-muted);text-decoration:none;padding:4px;border-radius:4px;transition:color .15s}.viewer-download:hover{color:var(--color-primary)}.viewer-close{background:none;border:none;font-size:1.3rem;cursor:pointer;color:var(--color-muted);padding:4px;line-height:1}.viewer-close:hover{color:var(--color-text)}.viewer-body{flex:1;display:flex;align-items:center;justify-content:center;overflow:auto;padding:16px;background:#f1f5f9;min-height:0}.viewer-image{max-width:100%;max-height:100%;object-fit:contain;border-radius:4px}.viewer-video{max-width:100%;max-height:100%;border-radius:4px;outline:none}.viewer-pdf{width:100%;height:100%;border:none;border-radius:4px}.viewer-unsupported{text-align:center;color:var(--color-muted);display:flex;flex-direction:column;align-items:center;gap:12px}.td-actions{width:50px;text-align:center}.btn-chat-icon{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;padding:0;background:none;border:1px solid var(--color-border);border-radius:var(--radius);color:var(--color-text-muted);cursor:pointer;transition:background .15s,color .15s,border-color .15s}.btn-chat-icon:hover{background:var(--color-primary);border-color:var(--color-primary);color:#fff}.user-email-wrapper{position:relative}.user-email-btn{font-size:.95rem;font-weight:500;color:var(--color-text);background:none;border:none;cursor:pointer;padding:4px 8px;border-radius:var(--radius);transition:background .15s;font-family:inherit}.user-email-btn:hover{background:var(--color-empty-bg)}.user-menu{position:absolute;top:100%;right:0;margin-top:4px;min-width:180px;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);box-shadow:var(--shadow-lg);z-index:100;padding:8px 0;animation:fadeIn .12s ease}.user-menu-email{padding:8px 14px;font-size:.85rem;color:var(--color-text-muted);border-bottom:1px solid var(--color-border);margin-bottom:4px;word-break:break-all}.user-menu-signout{display:block;width:100%;padding:8px 14px;font-size:.9rem;font-weight:500;font-family:inherit;color:var(--color-error);background:none;border:none;text-align:left;cursor:pointer;transition:background .15s}.user-menu-signout:hover{background:var(--color-error-bg)}.file-upload-section{display:flex;flex-direction:column;gap:10px}.file-upload-input{display:none}.btn-upload-select{display:inline-flex;align-items:center;gap:8px;padding:10px 16px;font-size:.9rem;font-weight:600;font-family:inherit;color:var(--color-primary);background:none;border:1px dashed var(--color-primary);border-radius:var(--radius);cursor:pointer;transition:background .15s,border-style .15s}.btn-upload-select:hover:not(:disabled){background:#2563eb0d;border-style:solid}.btn-upload-select:disabled{opacity:.6;cursor:not-allowed}.file-upload-list{display:flex;flex-wrap:wrap;gap:6px}.file-upload-tag{display:inline-flex;align-items:center;gap:4px;padding:4px 8px;background:var(--color-empty-bg);border-radius:4px;font-size:.82rem;color:var(--color-text)}.file-upload-tag-name{max-width:150px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-upload-remove{display:flex;align-items:center;justify-content:center;width:16px;height:16px;padding:0;font-size:1rem;font-weight:600;font-family:inherit;color:var(--color-text-muted);background:none;border:none;border-radius:50%;cursor:pointer;transition:background .15s,color .15s}.file-upload-remove:hover{background:var(--color-error-bg);color:var(--color-error)}.btn-upload{align-self:flex-start}.upload-error{font-size:.85rem;color:var(--color-error);margin:0}